Sustainability Report FY 2021

148 We manage as if we were guardians We preserve value through regeneration We grow by sharing Annex Methodological notes We respect our history through sustainable innovation Topic: Public policy GRI 103 – Management approach 2016 103-1: Explanation of the material topic and its boundary Pg. 36-38, 139, 140 103-2: The management approach and its components Pg. 28, 29, 54, 59, 133 103-3: Evaluation of the management approach Pg. 28, 29, 54, 59, 133 GRI 415 - Public policy 2016 GRI 415-1: Political contributions The Group has not made any political contributions in the 3-year period. Topic: Customer health and safety GRI 103 – Management approach 2016 103-1: Explanation of the material topic and its boundary Pg. 36-38, 139, 140 103-2: The management approach and its components Pg. 28, 29, 36-38, 124-131 103-3: Evaluation of the management approach Pg. 28, 29, 36-38, 124-131 GRI 416 – Customer health and safety 2018 416-2: Incidents of non-compliance concerning the health and safety impacts of products and services No incidents of non-compliance concerning the health and safety impacts of products and services have been reported in the 3-year period. Topic: Marketing and labeling GRI 103 – Management approach 2016 103-1: Explanation of the material topic and its boundary Pg. 36-38, 139, 140 103-2: The management approach and its components Pg. 126, 132 103-3: Evaluation of the management approach Pg. 126, 132 GRI 417: Marketing and labeling 417-1: Requirements for product and service information and labeling Pg. 132 417-2: Incidents of non-compliance concerning product and service information and labeling Pg. 131 417-3: Incidents of non-compliance concerning marketing communications No incidents of non-compliance concerning marketing communications have been verified in the 3-year period. Topic: Customer privacy GRI 103 – Management approach 2016 103-1: Explanation of the material topic and its boundary pg. 36-38, 139, 140 103-2: The management approach and its components Pg. 53-55 103-3: Evaluation of the management approach Pg. 53-55 GRI 418 – Customer privacy 2016 418-1: Substantiated complaints concerning breaches of customer privacy and losses of customer data No substantiated complaints concerning breaches of customer privacy and losses of customer data have occurred in the 3-year period. Topic: Socio-economic compliance GRI 103 – Management approach 2016 103-1: Explanation of the material topic and its boundary Pg. 36-38, 139, 140 103-2: The management approach and its components Pg. 54-56 103-3: Evaluation of the management approach Pg. 53-55 GRI 419: Socio-economic compliance GRI 419-1: Non-compliance with laws and regulations in the social and economic area No incidents of non-compliance with laws and regulations in the social and economic area have been reported in the 3-year period. GRI standard Disclosure Page number Comments/Omissions

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