Problem Reports and Customer Support

Report a problem

first name *

last name *

email *

product name *

product year *

size *

country purchase *

lot number * (how to find the lot)

quantity of bottles with a defect *

sample available for inspection

upload a photo (jpg, png, pdf)

brief description of the problem

We process the information entered through this form to reply to your request and provide the necessary assistance. For more information on the processing of your personal data, check the content of our short information notice.

Short information notice.
Ruffino srl, as the data controller, processes your personal data (such as your name and email address) to reply to your request or to provide the necessary assistance. You can contact us at any time at: info@ruffino.it. Visit the website privacy policy for detailed information on the processing of your personal data.

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You can order Ruffino wines by contacting our Brand Ambassador at hospitality@ruffino.it and have them delivered directly to your door, or via the home delivery service offered by Winelivery. All our products including old vintages and limited editions are also available in the shop on the Poggio Casciano estate, near Florence.

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